1. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out a form, make a booking, or communicate with us. This may include your name, email address, phone number, ID documents, billing details, and any preferences you share.
2. How We Use Your Information
Your information is used to process bookings, manage your tenancy, provide customer support, improve our services, and send you relevant updates (including via WhatsApp or email). We may also use your information for internal analytics and service improvements.
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third-party service providers (e.g., payment processors, maintenance teams) only to the extent necessary for fulfilling your requests or managing your stay.
4. Data Storage & Security
Your data is securely stored using modern encryption and access control methods. Only authorized personnel have access to your personal information. We regularly review our practices to safeguard your data from unauthorized access, misuse, or loss.
5. WhatsApp & Digital Communication
We may use WhatsApp and other messaging platforms to send you booking confirmations, maintenance updates, reminders, or community news. By sharing your contact number, you consent to receive such communication. You can opt out at any time.
6. Cookies & Website Usage
Our website uses cookies to enhance user experience, remember preferences, and track performance metrics. You can disable cookies in your browser settings, but this may affect certain website functionalities.
7. Access & Updates to Your Data
You have the right to request access to the personal data we hold about you and to request corrections or deletions where applicable. Please email us at hello@hadjios.com to submit such a request.
8. Retention Policy
We retain your information for as long as necessary to fulfill our service obligations or as required by law. After that, data is securely deleted or anonymized for analytics purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any personal information.
10. Contact for Privacy Matters
If you have questions or concerns about how your data is handled, please contact: